Chalet les Criquets Chalet les Criquets

info@chaletlescriquets.com    +41 27 283 13 85  

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Terms & Conditions

Website information. All the content on the Chalet les Criquets website has been written by us (Judith and Mike Hawtree) and we believe it to be true and accurate. All photos have been taken by us and presented on the website as a true representation of the chalet, the surroundings and the views.

Help and advice. We want to help you make the most of your time here and are happy to give advice relating to all the activities mentioned on the website as well as ideas for excursions and days out. We have a large selection of books, maps and local information for you to look at to help you make plans. However, it is up to you the guest/guests to assess your own or your group's capabilities when planning and pursuing activities and we hold NO RESPONSIBILITY for any problems or accidents which occur.

Safety in and around the Chalet. Chalet les Criquets is a traditional chalet and hazards can be encountered, eg steps and balconies. On your arrival you will be given further information to read to make you aware of potential hazards.

Smoking. Chalet les Criquets is a non-smoking establishment. This includes the verandah and balconies.

Pets. We are sorry but cannot accept any pets.

Meals. We are very happy to cater for all dietary requirements and before arrival guests will be invited to inform us of any special dietary needs or food allergies. We accept no responsibility for problems arising through allergies etc if we have not already been notified.

Arrival and departure. Arrival time for guests is after 3pm, unless by prior arrangement. Departure time is 10.30 am. Guests are welcome to leave packed luggage with us until later in the day.

Booking. We request a 30% deposit at the time of booking, and for the balance of your stay to be paid six weeks before your arrival.

We also request a damage/breakages deposit of 200 chf, 150gbp or 170 euros, to be paid on your arrival. This will be returned to you on your departure if all is in order.

Cancellation. In the very unlikely event of cancellation by us, we will refund 100% of all money paid to us and offer 10% off the cost of another booking.

In the event of cancellation by you, refunds will be given as follows

           up to 8 weeks before arrival.......100%

           up to 4 weeks before arrival........50%

           less than 2 weeks before arrival....no refund.

Complaints. We live here and are always available to deal with any problems which occur in the chalet during your stay. We would encourage you to come to us immediately with any complaints so that they can be quickly resolved.

         Thank you for reading the Terms and Conditions. Please do not hesitate to get in touch with any questions you may have. We look forward to welcoming you to Chalet les Criquets........Judith and Mike